Fitness IQ Support
Need help with Fitness IQ? We’re here to help with subscriptions, workouts, app access, progress, recovery, coaching, and technical issues.
Subscriptions & Billing
Questions about your Fitness IQ subscription, trial, renewal, or purchase status? Apple processes App Store subscriptions and payments.
- Restore an existing purchase from inside Fitness IQ.
- Manage or cancel subscriptions in your Apple ID subscription settings.
- If access does not unlock after purchase, contact us and include the device model and iOS/iPadOS version.
App Access & Navigation
If a screen, tab, or button is not responding, first fully close and reopen Fitness IQ. If the issue continues, restart your device and make sure you are running the latest version of the app.
When contacting support, please tell us which tab or screen is affected and what happens when you tap it.
Workouts & Progress
Need help with workouts, progress tracking, recovery information, or coaching features? Send us a short description of what you expected to see and what actually happened.
Apple Health
If Fitness IQ uses Apple Health features and data is missing, check that the required permissions are enabled in your device’s Health settings.
Fitness IQ can only access Apple Health data types you specifically authorize.
Restore Purchases
If you previously subscribed and Fitness IQ is not recognizing your access, use the Restore Purchases option inside the app while signed into the same Apple ID used for the original purchase.
Bug Reports
To help us diagnose an issue quickly, please include:
- Your device model.
- Your iOS or iPadOS version.
- The Fitness IQ app version.
- The screen or feature affected.
- Steps that reproduce the issue.
- A screenshot or screen recording when possible.
Still need help?
Email Fitness IQ Support and we’ll review your question or issue.
Frequently Asked Questions
How do I cancel my Fitness IQ subscription?
App Store subscriptions are managed through Apple. Open your device Settings, tap your Apple ID, choose Subscriptions, select Fitness IQ, and use the available subscription management options.
I paid, but Fitness IQ still looks locked. What should I do?
First use Restore Purchases inside Fitness IQ and confirm you are signed into the same Apple ID used for the purchase. If access still does not update, email support.
A tab or button does not respond. What should I do?
Fully close Fitness IQ, reopen it, and restart your device if necessary. If the issue continues, email us with your device model, OS version, app version, and the exact tab or button that is not responding.
How do I report a problem?
Email loveforlocals@gmail.com with a description of the problem and, when possible, attach a screenshot or screen recording.
Does Fitness IQ provide medical advice?
No. Fitness IQ is intended for general fitness, wellness, and informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.
Where can I read the Privacy Policy?
Use the Fitness IQ Privacy Policy link provided in the App Store listing or inside the app.
Response Information
Support requests are reviewed by our team. Please include enough detail for us to identify the issue. Response times may vary depending on request volume.