Account & Profile
Need help signing in with Apple, creating your profile, changing your username, or managing your LiveCrew account?
Get account helpLIVECREW SUPPORT
How can we help?
Get help with your LiveCrew account, live rooms, camera or microphone, safety tools, and other app questions.
Email LiveCrew SupportGoing Live
Having trouble starting a live room, using your camera or microphone, inviting guests, or joining a conversation?
Get live room helpSafety & Reporting
Report harassment, abusive behavior, unsafe content, impersonation, spam, or another safety concern.
Contact safety supportTechnical Problems
If LiveCrew is crashing, freezing, losing audio or video, or something simply is not working correctly, send us the details.
Report a technical issue
QUICK HELP
Common questions
How do I create a LiveCrew account?
Open the Profile tab and choose Continue with Apple. After signing in, LiveCrew will guide you through creating your display name, username, bio, and profile.
How do I start a live room?
Open the Go Live tab, choose Set Up Live, enter a title, select your audience, confirm your camera and microphone settings, and tap Start Live.
Why does LiveCrew need camera and microphone access?
Camera access is used when you choose to show video in a live room. Microphone access is used when you choose to speak during a live room. You can manage these permissions in your device settings.
Can I watch without turning on my camera?
Yes. Viewers can enter supported live rooms without activating their camera or microphone. Camera and microphone access is only needed when hosting or participating on camera.
How do I request to join a live room?
When the feature is available for a room, tap Request to Join. The host can accept or decline the request. Your camera and microphone do not become active until you are approved to participate.
How do I report or block someone?
Use LiveCrew's safety and moderation tools inside the app when available. For urgent account or safety concerns, email loveforlocals@gmail.com.
How do I delete my account?
Use the Account Management options inside LiveCrew when available, or email loveforlocals@gmail.com and request deletion of your LiveCrew account.
WHEN YOU CONTACT US
Help us solve it faster
When reporting a technical problem, please include as much of the following information as possible:
- Your LiveCrew username, if applicable
- Your iPhone or iPad model
- Your iOS or iPadOS version
- A short description of what happened
- What you expected to happen instead
- A screenshot or screen recording, if helpful
- The approximate time the issue occurred
CONTACT
Still need help?
Send us an email and we’ll review your question or issue.