Permit IQ Support

How can we help?

Find answers about Permit IQ, state selection, practice tests, progress, Readiness IQ, purchases, and getting ready for your permit test.

01 · TEST STATE

Change your state

Permit IQ uses your selected testing state to personalize applicable study guidance and test preparation.

02 · PROGRESS

Keep learning

Your study progress, practice activity, weak areas, and readiness help Permit IQ recommend what to work on next.

03 · PURCHASES

Manage access

App Store purchases and subscriptions are securely processed through Apple. Permit IQ does not store your payment-card information.

COMMON QUESTIONS

Permit IQ help center

Start here for the most common questions about using Permit IQ.

What is Permit IQ?

Permit IQ is an educational permit-test preparation app designed to help new drivers study road rules, practice exam-style questions, identify weak areas, and understand when they may be ready for test day.

Why does Permit IQ ask which state I am testing in?

Driver licensing rules and testing guidance can vary by state. Permit IQ uses your selected state to personalize applicable study material and state-specific guidance.

You will be able to change your selected testing state from the app if your plans change.

Does Permit IQ replace my official state driver handbook?

No. Permit IQ is a study and preparation tool. Students should also review the official driver handbook and testing information provided by their state licensing authority.

Is Permit IQ affiliated with the DMV?

No. Permit IQ is an independent educational product and is not affiliated with, sponsored by, or endorsed by any state DMV, driver licensing agency, testing authority, or government entity.

How does Readiness IQ work?

Readiness IQ is designed to look beyond a single practice-test score. It can use your learning progress, practice performance, weak areas, and test history to help identify what you should study next.

Will Permit IQ include a simulated permit test?

Permit IQ is being designed to include realistic permit-test practice and mock-test experiences. Test structure may vary based on the state selected and the guidance available for that jurisdiction.

What is Road Scenario IQ?

Road Scenario IQ is a planned learning experience designed to help students think through realistic road situations, traffic controls, intersections, lane decisions, pedestrians, and other driving scenarios.

It is intended as an educational decision-training tool and is not a substitute for supervised behind-the-wheel instruction.

My progress does not look right. What should I do?

First, fully close and reopen Permit IQ. If the issue continues, contact support and tell us which section you were using, what you expected to see, and what happened instead.

How do I restore a purchase?

If Permit IQ offers subscription or paid access through the App Store, use the Restore Purchases option inside the app while signed into the Apple ID originally used for the purchase.

How do I cancel an Apple subscription?

App Store subscriptions are managed through your Apple account. Open the Settings app on your Apple device, select your Apple Account, then open Subscriptions to view or manage active subscriptions.

I found incorrect or outdated state information. What should I do?

Please contact us and include your state, the lesson or question involved, and the information you believe needs review. State-specific accuracy is important to Permit IQ and reports like this help us investigate quickly.

Can Permit IQ guarantee that I will pass my permit test?

No educational app can guarantee a passing result. Permit IQ is designed to improve preparation, understanding, and confidence, but test results depend on the student and the requirements of the applicable testing authority.

STILL NEED HELP?

Send us a message.

Tell us what happened and include as much detail as possible. If you are reporting a study-content issue, include your selected state and the lesson, question, or screen involved.

Email Support
Driving safety: Permit IQ is an educational study tool. Do not use interactive learning, testing, or study features while operating a motor vehicle. New drivers should follow all applicable learner-permit restrictions and supervised driving requirements.
```