Privacy Policy

1. Overview

This Privacy Policy explains how Review IQ may collect, use, store, and protect information when you use the Review IQ app, website, support pages, and related services.

By using Review IQ, you acknowledge the practices described in this policy.

2. Information We May Collect

Business Information

Review IQ may collect information you provide about your business, including:

• Business name
• Business location
• Business profile information
• Review-related information you choose to submit

Review Content

Review IQ may process review text, reviewer display names, star ratings, and related information when you submit or connect review data for analysis.

App Usage Information

We may collect limited technical and usage information needed to operate, improve, secure, and troubleshoot the service, such as:

• App version
• Device type
• Operating system version
• Feature usage
• Crash or diagnostic information

Purchase Information

Purchases and subscriptions are processed through Apple. Review IQ may receive information necessary to confirm whether a subscription or in-app purchase is active, but does not receive your full payment card details from Apple.

3. How We Use Information

Information may be used to:

• Analyze review content
• Identify possible policy issues
• Generate dispute guidance
• Create suggested review responses
• Track case or appeal progress
• Provide Review Shield monitoring
• Manage subscriptions and Case Boost access
• Improve app reliability and performance
• Provide customer support

4. Review Analysis and Automated Features

Review IQ may use automated systems to analyze review text, classify possible policy issues, recommend actions, generate draft responses, and organize dispute information.

Automated analysis is intended to assist business owners and should not be treated as a guarantee that a review violates a platform policy or will be removed.

Final review-removal decisions are made by the applicable third-party platform.

5. Third-Party Services

Review IQ may rely on third-party services to support app functionality, including services for:

• App distribution and purchases
• Cloud hosting
• Business profile or review integrations
• Analytics and diagnostics
• AI-assisted processing

Third-party services may process information according to their own privacy policies.

6. Google and Other Review Platforms

If Review IQ connects to Google Business Profile or another review platform, access to platform data is subject to the permissions you grant and the applicable platform's terms, policies, and privacy rules.

Review IQ does not control third-party review platforms and does not determine whether a review is removed, reinstated, or otherwise modified by those platforms.

7. Data Sharing

Review IQ does not sell personal information.

Information may be shared only when reasonably necessary to:

• Provide or operate the service
• Process authorized requests
• Support technical infrastructure
• Comply with legal obligations
• Protect users, businesses, or the service from misuse

8. Data Retention

Information may be retained for as long as reasonably necessary to provide Review IQ services, support active cases, maintain account functionality, comply with legal obligations, resolve disputes, and improve service reliability.

Retention periods may vary depending on the type of information and how the service is being used.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, or disclosure.

No system can guarantee absolute security, and users should avoid submitting unnecessary sensitive information in review notes or dispute drafts.

11. Children’s Privacy

Review IQ is intended for business and professional use and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

12. Your Choices

Depending on the features you use, you may be able to:

• Disconnect a business profile
• Delete locally stored review information
• Stop using Review Shield
• Manage subscriptions through Apple
• Contact support regarding privacy questions

13. Subscription and Purchase Data

Review IQ subscriptions and Case Boost purchases are processed by Apple through the App Store.

Subscription billing, cancellation, refunds, and payment processing are subject to Apple's policies and account-management systems.

14. Changes to This Policy

We may update this Privacy Policy as Review IQ evolves, new features are introduced, legal requirements change, or third-party integrations are added.

The updated date shown at the top of this page will indicate when the policy was most recently revised.